Google Drive users have reported that files have vanished from their accounts without explanation. TheRegister mentioned that some users experienced this issue, prompting concerns. It’s advised to look into Google support for guidance and inform affected users.
Google Drive contains the files belonging to your users.
Users attempted to reach out to Google support for clarification regarding the loss of crucial files on Google Drive. A team member on the Google support page provided an explanation.
Project engineers are currently investigating the root cause of the issue and are working on finding a solution without modifying the Drive root folder. A resolution is expected to be reached this week.
Among the complaints from users regarding the problem in Google Drive, a Korean individual stated:
My Google Drive files have disappeared unexpectedly, reverting back to the state they were in May 2023. The data from May onwards is gone, along with the folder structure. There is no record of any recent activity in Google Drive, only showing May’s activity. No files were manually deleted, and there are no files in the Recycle Bin. I never shared or synced my files with anyone, only used the drive locally.
What should I do if my Google Drive files have disappeared?
Google’s customer service advises individuals with missing files to refrain from making any modifications to folders and files until the issue is resolved. It is crucial to determine the root cause of the problem and address it before making any alterations to the affected users’ accounts.
